Category: Travel Tips

Five tips for finding your perfect, private, personalized, dream tour

We all have our obsessions.  Obviously, travel is one of ours, and along with that goes our obsession with personalizing our holidays.  Gone are the days of pre-arranged group shore excursions from cruise ships, and gone are the days of European bus tours with 42 other well-intentioned travelers for us (but we did have a wonderful time all those years ago on a whirlwind tour of Europe with a ten-year-old  – maybe we’ll tell you about it sometime!).

In our quest for personalization, we’re becoming experts on finding tour operators who specialize in bespoke experiences, and finding those tour companies online – a tricky and anxiety-inducing prospect as you lighten your wallet by a considerable sum before even setting foot in the country to which you are traveling.  For what it’s worth, then, we offer you our five tips for finding that perfect (for you), private, personalized dream tour.  First, the story of how we discovered these tips.

It all started a few months before when we began our search for a bespoke tour of the countryside outside Paris.  That search led us to À Paris Travel and a wonderful woman named Sue Lillie.  With considerable trepidation, we had started an online search for tour companies specializing in European travel, and soon found that there were too many to wade through with any degree of certainty about their quality.  So we narrowed our search to specialists in visiting France and stumbled on this wonderful company.  But we didn’t know that it would be wonderful at that time.

We decided that we’d focus on one of our obsessions – champagne – and more specifically in Patty’s case Veuve Clicquot champagne.  This led us to create a tour of the champagne district that would include a visit to the Veuve caves and a champagne tasting or two.  Before we were willing to pay the complete upfront amount, however, rather than conducting all of the transactions through email and the web site, we decided that a chat with the proprietor might put our minds at ease.  And so it did.  After a very pleasant conversation with US-based Lille (late of Montreal as it turned out), we felt quite comfortable paying in advance for the tour (which is required for most of these companies).  Then all we had to do was hope that a car and driver showed up on the appointed day at the appointed time.

Moet & Chandon in Epernay, France.

Early one gray morning in Paris we made our way to the front door of our hotel on the Champs Elysees to find Pascale leaning against his car awaiting our arrival.  And so we were off.

After a few brief questions about our interests, Pascale was quite sure he know just where to take us.  He’d take us to one champagne house, and then make arrangements for the other.  First, we’d visit Épernay where we would take a tour and tasting at the venerable Moet & Chandon, and then we’d venture to Reims, the largest city in the Champagne district and home to the Veuve caves.  Between the two, Pascale would drop us off at a favorite lunch spot where we’d join the locals for a bite to eat.

Patty at the champagne-tasting bar at Veuve Clicquot in Reims, France.

With just the three of us on board, we had all the freedom that a group tour just doesn’t offer.  The itinerary was ours alone and if we decided to veer off course at any point during the day, we could.  It was another of those days that you mark down in your memory as ‘perfect.’  In fact, it was so perfect that we relaxed a bit about the second tour we had booked during that trip (yes, we took a chance and booked two).  When tiny Caroline picked us up in her massive Mercedes in Villefranche on the French Riviera two weeks later, we knew that we were in for the time of our lives thanks to À Paris Travel and our willingness to take a risk.

Tip # 1: Be specific about exactly where you want the tour to take you.

We were quite clear that we wanted to visit Champagne, rather than simply saying that we’d like to take a day trip out of Paris which is the thought we had initially.

Tip #2: Decide what kind of experiences you’d like (follow your obsessions for example), and then keep an open mind.

We had other ideas when Pascale picked us up that morning, but other than the visit to Veuve, we were open-minded and let him guide us.  These kinds of open-minded approaches have led us to many wonderful experiences over the years.  And these guides are truly wonderful resources.  Use them!

Tip #3: Do your online research carefully and consider it to be part of the experience.

This is so important.  You need to do a lot of research, and you should consider not thinking of it as work; rather you might see it as part of the learning experience that travel ought to be.  We actually consider research prior to a trip a part of the trip resulting in a much longer experience than the week or three that are actually away.

Champagne, vintage 1906, in the caves.

Tip #4: Do your due diligence.

For us that means that as often as possible, getting these tour operators on the telephone.  Even if it’s as simple as booking a limo drive from a cruise terminal, try to speak to someone in person once you’ve gathered all the information you can from the web.  You can learn a lot by that more personal contact.  If you have a gut feeling that this isn’t for you, you are very likely right.  Sue Lillie put us very much at ease as she told us about how her company had developed and her own passion for French travel.

You can also use online travel forums such as TripAdvisor (we’re contributors to this one), but remember that everyone is different.  Read the contributors’ pieces carefully and note the outliers – in other words, is it the only one that had a problem with the tour operator, or the only one that didn’t.  In either case, that one might not provide you with as helpful information as you might think.  Also, read reviews to see if they are specific, or if they are just subjective assessments (e.g. It was wonderful! Terrible!  etc. without concrete descriptions of exactly what made it so wonderful or terrible letting the reader then decide.).  In the end, a traveler review on a site such as TripAdvisor is based largely on the contributor’s expectations going in.  If we were to review some of the hotels that others find wonderful, we’d find them barely acceptable for a variety of reasons all based on what we’re looking for.

Tip #5: Make your decision, pay your money, and don’t look back.

Don’t second guess yourself.  After you make a decision, go with it.  File away other interesting information about other tour companies for the future, but don’t keep comparing what one might have offered.  You’ve made a decision, and it is very likely that if you did your homework, it will be the right one for you.

If you’ve hit on a truly terrific one, perhaps you’ll do what we did and book again with that tour operator.  We’d love to know how people make out with personalized tours.  If you have five minutes, come along with us as we follow our obsession with Veuve Clicquot from the caves in France to the Veuve bar aboard the Queen Mary 2.

Choosing a cruise: A discerning guide to getting it right!

The "fun ships" were on the agenda in the early days. Art & Ian going ashore in the Caribbean from the Carnival Triumph (back in the day).

We’re about to embark on cruise number eleven.  Eleven! In the winter of 1999 when we made a decision that our family vacation would be on a cruise ship, little did we know that we’d be hooked.  And little did we know that we’d become (if you’ll pardon the expression) cruise whores.  You see, over the years we have not been happily loyal; rather we’ve been happily jumping from one cruise line to another, every once in a while returning to an earlier favorite – but moving ever up the cruise food chain so to speak.

But, what exactly motivates a discerning traveler in making a decision about which cruise to choose?  There are lots of different reasons to choose one cruise over another, and the truth is that the priority you place on one over the other can and will change as you become more discerning in your travel planning.  The most important factors are the following:

  • Amenities
  • Itinerary
  • Price
  • Overall experience

…come along with us as we share a few stories of how these factors played into our decisions over the years.

Let’s start with amenities.  Back in 1999 we were traveling with a 10-year old.  We began our search for the perfect cruise by chatting with our travel agent.  Rule number one for cruising: Always, always, always use a travel agent.  We’ve extolled the virtue of our travel agent before, but it’s so important when you’re planning a cruise.  They have access to information that you don’t have and can be your go-between through the planning process.  They can also hold a booking for you while you decide on flights, hotels etc.  Back to the plan for the first cruise.

A young Ian poses in the (little) verandah stateroom aboard the Carnival Triumph.

“Well,” Alan our travel agent said to us at the time,” I’m going to recommend Carnival.  Now, if it were just the two of you, I would never recommend them to you.  But with a kid…”  So, Carnival it was.  A week-long Caribbean voyage on a sparkly, new ship with a recommended children’s program seemed like a good way to get our feet wet (!).  Sparkly it certainly was!  The glitz, glitter and all that neon were a bit jarring, but fun.  Ian loved the children’s program and we immensely enjoyed our verandah stateroom with the third berth.  It was tight, but we didn’t know that it could be any bigger.  Oh, how times change.

Alan was right – as he always was.  It was not a cruise that we would have gone on just the two of us.  Drunken spring breakers spent the full week on the deck, never once making it to the dining room.  Oh well, it meant that dining was a relaxing event with lots of staff to cater to our every whim.  But, would we ever go back on a Carnival cruise?  You couldn’t pay us!  All that neon, glitz and partiers are not our style.  So, amenities in the form of a great children’s program led us to begin our cruising life, but amenities as a priority decision-factor has changed over the years.

So, then there’s itinerary.  Where is the ship going?  Probably the time that this issue was most important to us was when we decided to spend our 20th wedding anniversary on a Mediterranean cruise.  So, we began by searching for a great Mediterranean itinerary.

Art & Ian celebrate our sail-away in our Queen's Grill suite aboard the Queen Mary 2.

We’d been on Holland America in the intervening years, but Celebrity was offering really interesting cruises starting in Barcelona.  So, in the end, the itinerary that would take us from Barcelona to Marseille, Monte Carlo, several stops in Italy, Corsica and Northern Africa entranced us sufficiently that we booked our celebration aboard the Celebrity Century. And we decided to treat ourselves to a Royal Suite.   As we’ve mentioned before – once you go up to a suite, there’s no going back! And so to the discussion of price…

Discerning travelers are always looking for value.  That means that we’re judicious about how we spend our money.  This means that price is not the guiding principle for us in choosing a cruise.  And perhaps you might consider putting it a bit further down your priority list as well.  Hear us out.

Your enjoyment of a cruise will never be based on its price.  Obviously, we all have to stay within our budgets, but we assure you that you’re playing Russian roulette with your holiday money if all you go on is price (that is of course unless you plan to eat and drink yourself into a stupor  so that you don’t notice anything else– in which case you could do that on your own couch in our view).  We’ve been listening and observing through the years, and we have concluded that it is safe to say that not every cruise line is for everyone.

Recently, a colleague of Art’s returned from a family cruise aboard a line that we have always avoided.  Knowing ourselves the way we do, it seems that we were right to do so.  The colleague complained that it was so laid back and casual that people even dined (in the main dining room) wearing T-shirts and ball caps.  If that’s your style, go for it – but we would not enjoy that, and neither did she.  So, you really do need to do some research – and travel agents are the best place to start.

And this brings us to the all-encompassing decision-making factor: the overall experience.  Lately, this has been our guiding principle.  What kind of ‘experience’ do we want?  We clearly chose last summer’s trans-Atlantic crossing on Cunard’s Queen Mary 2 because we wanted to experience the traditional voyage on a ship purpose-built for these kinds of crossings – we didn’t want to be on a re-positioning cruise.  Several years earlier, we chose a Holland America holiday cruise when we wanted to spend Christmas at sea en famille.  At that time, the overall experience we were seeking was Christmas at sea some place warm.  They did not disappoint!

Clearly, we do enjoy a bit of dress-up. We pose on the Queen Mary 2.

It’s hard to categorize the kinds of experiences that you want, but here are a few questions you might ask yourself before you spend your hard-earned money on the cruise of a lifetime:

  • Do you like to get dressed up once in a while, or do you prefer to wear your baseball cap to dinner?
  • Is the ship the destination for you, or are the ports more important?
  • Do you like to be surrounded by (other people’s) children, or  do you prefer the company of adults?
  • Do you need to have a place to retreat to (like your own verandah), or do you always prefer to be around other people?
  • Do you like quiet evening entertainment, or must you have a full-on, Broadway-type show?
  • Do you like glitzy extravagance, or does your personal style run more to the elegant?

Once you have answered these questions for yourself, you can take your answers to your travel agent and you’ve begun a discerning journey to a memorable (in a good way, we hope) cruise vacation.

Our own answers to these questions led us to our upcoming Puerto Rico to New York via Bermuda cruise with a revisit to a Royal suite.  We’ll let you know how that goes!

The discerning shopper: The fun of consignment & vintage shopping on vacation

We had a wonderful shopping experience at Recycled Rags during a recent trip to Corona del Mar, California

It’s finally here!  The first day of spring, not a cloud in the sky and we’re dreaming of spring cleaning – cleaning out the closets, that is.  And thinking about that reminds us of the fun we’ve had searching out the best consignment shops in various places throughout the world, most recently in California.  It’s true that thoughts of shopping leave some travelers cold; but for us, we prefer to leave our shopping to vacation time – all the better to work hard, avoid the shops while at home, and spend hard-earned money on travel.

The fun of shopping on vacation lies not in the actual shopping itself (although occasionally we have what we refer to in our family as a real “shopping experience” wherein the excitement of the find is almost too much to bear); rather the fun is in the search for the shops themselves, searches that often take us to parts of cities that we might not otherwise visit.  Those searches have often resulted in great city walks and serendipitous discoveries of fabulous restaurants.  .

First, a bit of background:  We are decidedly not antique people, and would not go around the corner for a dusty piece of old furniture (apologies to antique aficionados among our readers – but that just leaves more great stuff for you).  We would, however, venture into shops that carry vintage clothing to poke about looking for a ‘find.’  Not necessarily what you would term a bargain.  Sadly perhaps, we are not bargain shoppers.  We look for value and a true experience.  A discerning shopper knows that a bargain is often not truly ‘a find.’   Webster’s dictionary defines a bargain as “an article bought or offered at a price favorable to the buyer…”  Well, a bargain is not good enough for it to be ‘a find’ in our view.  The price has to be what we are willing to pay for the feeling, the experience, the emotion that the piece evokes.  If it’s also a bargain, then so much the better.

Three recent experiences serve to illustrate the experience that can be had with just a little bit of planning.

We happened upon Caprice by accident the first time, but have returned several times since.

Our first real vintage find came in Nice, France.   Just as you might expect, Vieux Nice [Old Nice] is home to a variety of interesting and off-beat shopping that includes vintage clothing and antiques.  We happened upon this particular find as we wandered through the labyrinth of narrow streets that are now more often home to tacky tourist shops filled with snow globes and cheap T-shirts.  However, this is France we’re talking about, and some of the streets are lined with quirky artists’ studios and galleries, scrumptious bakeries and wonderful shops that sell vintage clothing and handbags.  This little one beckoned.

Located at 12, rue droite, Caprice had a welcoming vibe, in spite of its apparently chaotic displays.  Don’t be fooled.  There are some very real finds in this little store and the shop girls know where everything is – and often their provenance. .

As Patty made her way down the steep, narrow stairway to the basement level, Art found himself contemplating a red leather jacket he saw hanging over the stairwell.  He asked the clerk if he could have a closer look at the item.  She was more than willing to oblige, and brought the jacket to him.  It turned out that it was an original Christian Dior from the mid-1970’s in the style of a blazer – soft red leather piped with white, a design that never goes out of style.  But would it fit?  There was only one way to find out.

Art beckoned Patty to return to the main floor to don the jacket.  It fit as if it had been made for her.  We were able to get a slight reduction in price for paying cash.  Fortunately, we were carrying a bit of a wad of Euros!  But, we were hooked on the idea of doing a bit of vintage and/or consignment shopping.

Sure, you need to see all the landmarks - but the addition of some consignment shopping can add another fun dimension to your travel. Washington D.C. is more than monuments!

In Washington D.C last year, we made it a point to research the consignment shops before leaving home.  After all, we reasoned, what better place could there be to find clothing that might have been worn only once or twice to a diplomatic ball or cocktail party? We had our map and were easily able to find Secondi on the second floor of a building in DuPont Circle.  If you’re in the market for some real upscale design pieces, this is the place.  We came out with a mint-condition Dior handbag and a great story to tell.

And just last month, on a day trip along the tony coast south of Los Angeles, we researched the consignment shops in Corona del Mar.  We visited several, but our favorite was Recycled Rags.  What a fabulous place.  Crammed with well-displayed and only slightly pre-loved clothing, the store is a treasure trove of labels and ‘finds.’  The shop staff was friendly and knowledgeable, chatting away while working feverishly to help.

With our 23-year-old son in tow, we were obviously hoping to find a place that also carries men’s clothing – and this one does (although Ian who loves nothing more than to browse the consignment shops especially in London, didn’t find anything in his size).  We also shy away from pre-loved shoes; however, we pounced on several pairs of Tod’s women’s shoes that looked as if they must have been someone’s grand mistake.  If they had ever been worn, it must have been only while the wearer was sitting or lying down.  They were in new condition.  And they fit!  We happened upon another Dior bag (this time a little one) and happily exited the store with our finds.  These Tod’s shoes that retail for over $400.00 were around $130.00.  Heaven!  And a terrific afternoon’s experience.

The Discerning Travelers’ Tips for Happy Consignment Shopping on Vacation

  • Do your homework.  Part of the fun of traveling in general is preparing and dreaming about what’s to come.  In the case of consignment shopping, the web is your best friend.
  • Find the names of shops in the general area where you want to visit and scour their web sites.
  • Read some reviews.  What are people saying about the shops?  What kinds of merchandise do they carry?  Which ones resonate with you?
  • Map the location and incorporate some of the other attractions you’d like to see along the way so that you can put it on a walking tour.
  • Keep your expectations low.  That way you’re more likely to be pleasantly surprised.
  • When you get there, take your time and think of it as a museum experience.
  • If you’re looking for pieces of clothing, remember that if the piece is actually older than the last couple of years, the sizing was different.  In any case, try everything on!

Here are a few more tips from a professional shopping consultant:  Five Tips for Shopping at Consignment Stores.

Why you need a travel agent…really

While fellow travelers worried about how (or when) they'd get home, we lunched in St. Mark's square.

It was something about a volcano.  And volcanic ash.  And closed airspace.  And we found ourselves marooned in Venice (our article in the magazine Our Canada).

The vacation started in Monte Carlo where we boarded the Regent Seven Seas Mariner for eleven days on the Mediterranean.  It took us on a return trip to Tuscany and Rome.  It introduced us to Sicily and Mount Etna.  It gave us a breathtaking introduction to Albania and Montenegro (more about that one in a later post).  That was about the point where fellow cruisers began to get nervous about the news.  Had we heard?  Airspace was closed.  Well, we thought, nothing is going to ruin the last few days of our cruise vacation.  And it did not.  There’s an old saying that worrying about tomorrow is like throwing a black cloud over today – or something like that.  In any case, we weren’t going to let something that might or might not happen rob us of today’s enjoyment.  However, we are also realists.  As discerning travelers, we simply emailed our trusty travel agent, put her on alert, and left it up to her to deal with the fall-out – so to speak.  Which she did.

Art enjoying the canals of Venice while marooned.

When we arrived in Venice and were cut loose from the cruise ship, we knew that our flight had been cancelled already.  Not to be deterred (and God forbid, not to be left responsible for cruisers), the ship provided us with transportation to the airport.  Maybe they know something we don’t, we thought.  We had booked our air as part of the cruise package – but of course, had done it through our travel agency, Maritime Travel.  We decided to humor the cruise line (all the while knowing that our travel agent had already booked us a room at the Molino Stucky Hilton in Venice), and went along with their charade.  When we arrived at Marco Polo International Airport, we were unceremoniously dumped on the pavement with our bags and told that the airport had been closed.  We were to await another bus to take us to Padua, but in the meantime we would have to wait in the parking lot with our luggage since the bus was needed for another run.  Huh?

As we waited, we took note of the desperate water taxi drivers who had no business since no one was coming in.  Then we told the tour guide who had come onto the bus to ask us to get off and wait that as grateful as we were for this possible adventure, we would be returning to Venice.  ‘You’re leaving?’ said one incredulous fellow passenger.  Why not?  We were, after all, the masters of our own domain.  We had a travel agent in our corner and she did not let us down.

Patty enjoying the extended holiday in Venice.

So, while the other passengers nervously waited, we took advantage of the empty water taxi and went back into Venice.  After we figured out that our travel agent had rebooked us on a flight several days later (eventually that had to be altered as well, but we didn’t have to do it), we ‘did’ Venice.

Several days later, we decided to move to a hotel closer to the airport and found scores of former cruise ship passengers who had been grinding their teeth and spinning their wheels for several days – going back and forth to the airport to see if there was any progress.  We enjoyed that hotel, even taking the local bus back into the city for an adventure.  Then, the day before our now twice-rescheduled flight was to leave we walked over to the airport and got our boarding passes.  We then took our memories of an extra week in Venice home with us while others took home their frustration and longed to have the week behind them.

Boarding passes at last!

That’s only one story about the value of a travel agent.  Of course there are times when we go ahead and book airline tickets online when we’re just planning a weekend in New York or Toronto.  But anything more than that, and as far as we’re concerned, you need a real person – a real live travel agent with whom you have developed a relationship – in your corner.  You need a travel agent that has a call service for those emergencies in the off hours.

Our current travel agent, Angela, inherited us when Patty’s travel agent of almost 25 years was elevated to an executive suite position in the company and asked us if he could get someone else to do the day-to-day things we needed.  He would be a back-up just in case.  We have never really needed him since Angela is more than competent – and what’s more important, we have come to trust her.

When we did a web search for information on the value of travel agents, most of what we could find was advertising from individual travel agencies.  This is not one of those.  As far as we are concerned, you can take your online travel aggregators like Expedia or Travelocity, but for our hard-earned money that we spend freely on travel experiences, we rely on a real person who knows our needs.  When we book a big trip, we do the research and often even tell her what flights we want etc.  But she will do the comparison shopping for us for cruises and packages if we choose one.  The agency also provides excellent insurance and will even put in the claim for us.  When we had our trip ‘interrupted’ by the volcanic eruption, our extra week of vacation was covered and Angela did the leg work for us.

I have never met Angela.  The office she manages isn’t even in our city!  But she’s the one Alan, our previous agent recommended, and we trusted him completely when it came to travel ‘stuff.’  Angela is that wonderful woman on the other end of the email or the telephone.  And that works just fine for us.

Pro-Travel Tips, although they seem to be an agency themselves, have a list of 101 reasons why you need a travel agent.  In our view, discerning travelers recognize several of their reasons as the priority ones…

  • To save time.
  • To have a consumer advocate in your corner.
  • To have a source of updated information (such as those emails we get from Angela when a flight schedule has changed.  And this includes those smaller connecting flights like the three we’ll take next month in Hawaii.  And to make sure you still have assigned seats on an plane when they’ve made an aircraft change – happened yesterday!)
  • To provide you with details of the credentials and immunizations you’ll need.  If we need a visa, she’ll tell us.
  • To provide us with top-notch travel insurance.
  • To provide details of unexpected expenses while traveling.
  • To provide someone to complain to when a service provided is problematic.
  • To give you that peace of mind when you leave the country.  If something goes wrong, we have one telephone call to make.

Cheers to travel agents who do their job well!

*Note: No one paid us to endorse this or any travel agency.  It’s our personal experience and opinion.