When Irving Berlin wrote the song in 1927, the name “Ritz” was already well known―and no one doubted that it meant living in a grand style. It’s now almost a century later, and it still evokes that same meaning for travellers around the world.
Today, the Ritz Carlton Hotel chain―with its long and storied history―is owned by Marriott and, as far as the discerning travellers are concerned, is the feather in Marriott’s cap. We’re long-time Marriott loyalty members (with the status to prove it). We’ve stayed at just about every level of Marriott’s, from a Fairfield Inn in Flagstaff, Arizona at one end of the spectrum to J W Marriott’s, W’s, Renaissance’s, and too many Autograph collection hotels to even mention all over the world. We have just returned from our fourth Ritz Carlton adventure.
Until now, the Four Seasons Hotel in Beijing took the top prize for us as far as service, ambience and overall experience were concerned. (Why we were in a Four Seasons and not a Marriott property is a long story―but a good one!) We’d even stayed in three previous Ritz Carlton’s recently―Fort Lauderdale and Naples, Florida and Half Moon Bay in California, and none of them topped The Four Seasons. Now, one had.
Two days in the Ritz Carlton in Montréal, and we can never go back to the Chȃteau Champlain, where we always stay when we’re there―and since Montréal is a mere five-hour drive from our front door, it’s a place we go more than many others. The Ritz is expensive. That has to be said upfront. But the question is: do you get value for your money? Yes, you do.
Ritz Carlton properties are always well-kept, and their staff―their ladies and gentlemen as they are called―are well-trained in the art of making individual guests feel as if they are the most important people in the hotel. They do this by learning your name, offering to help, continuing a conversation with you as they walk you to your elevator and punching in the button for you. They do this by fine details: water in your valet-parked car when you pick it up to continue your trip (although to be fair, they did that in California, but in Montreal, it seems like they forgot. Tut-tut.) Or then there is the tiny, perfect spray bottle of lavender aromatherapy left on your p pillow during turn-down the evening of your second night (Montreal). Yes, they do have turn-down, a service that seems to have all but disappeared in the hotel industry. Perhaps it’s not essential, but when they add details, the experience always makes you smile.
The rooms are beautiful, although not always spacious. That depends on location. Our recent room in Montréal was delightfully spacious, and the bathroom was to die for, with no detail overlooked. Everything from the heated towel rack to the high-tech toilet to the bath and shower amenities―everything was divine. And it was so spacious!
The restaurants at the Ritz Carlton in Montréal are beautiful. The main restaurant is a Daniel Boulud outpost (we love Café Boulud here in Toronto. It’s at the Four Seasons, which is a ten-minute walk from our door). The food was terrific, and the service was equally lovely. They do know how to pick staff, even in these days of hotel and restaurant angst following the pandemic.
The other dining venue is one of the most well-appointed bars we’ve seen. It’s stunning. It’s more of a bar, although we ate dinner there on the second evening. The service was a bit spottier, but to be fair, the server was personable if a bit inexperienced. He did flub up a few times, and his boss, who was sitting at the bar, probably should have stepped in. Nevertheless, we had fun.
There is little doubt in our minds that the Ritz Carlton makes travelling a bit more pleasant these days. And for us, it’s worth the splurge. If you go, just remember this: there may be no going back!
Take a few moments to tour the Montréal hotel with us.
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